Service
Return & Refund Policy
Effective for all global customers, compliant with US & EU consumer laws.
1. Return Eligibility & Time Window
Customers may request a return within 30 calendar days after delivery for US and global orders. For EU & UK customers, the statutory 14‑day cooling‑off period applies. All return requests outside the valid return window will not be accepted unless proven defective.
2. Item Condition Requirements
All returned items must be unused, unwashed, undamaged, with original tags, labels, and original packaging intact. Any damage, missing parts, or resale value loss will result in refusal or partial refund deduction.
3. Shipping Fee Responsibility
•Defective, damaged, wrong or missing items: We cover return shipping cost and offer full refund or free replacement.
•Buyer remorse / personal dislike / size issue: The customer is responsible for all return shipping fees, duties, and handling charges. Only product price will be refunded.
4. Non‑returnable Items (Final Sale)
The following items are non‑returnable and non‑refundable without verified manufacturing defects: custom personalized products, engraved items, digital downloads, gift cards, clearance final sale items, hygiene products, and consumable accessories.
5. Processing Time
We will inspect returned items within 1–3 business days. Approved refunds will be processed within 1–7 business days. Replacements are subject to stock availability.
6. Refund Method
All refunds will be issued via the original payment method. Bank processing time may take 3–15 business days, which is beyond our control.
7. Order Cancellation
Orders can be canceled for free before shipment. Once shipped or picked up by carriers, cancellation is unavailable; customers need to file a return after delivery.
Contact US
Telephone: +86 139 6041 6327
E-mail: linxiaoyu555@vip.163.com
WhatApp: +86 139 6041 6327
Address: No. 12, Dagongshan Road, Cizao Town, Jinjiang City, Fujian Province
Customer Service
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